If you have tough questions, then Daniel should be able to help you out - he's not quite as experienced as Phil was, but he's pretty close.

He can be reached at 1-888-280-7799x260.

-Wayne

I'll have Scott add that to the catalog today. If you PM me the part number on the rear window seal, I can look up the stock. I can look up the PN from our catalog, but I find it always pays to make sure we're talking about the exact same part.

Thx,

Wayne

I have added the Suspension Subframe Mounting Kit with Brackets.

The part number is: 123-350-01-75-INT

It will show up tonight after the catalog regenerates...

-Wayne

I was thinking don't offer the part on the website and save us both some time. Not trying to be snarky but of the places I buy parts you guys make it hard to likeya....

FYI
 

There are many parts in the MB database that show valid, with a price...

But when you try ordering MB informs you it is NLA, and not worth their time/money to update/edit the master price list. :eek:

Unfortunately, we can only edit when we find them through the course of business. :(

:( Sorry: :(
We don't have resources to check/verify millions of MB part numbers to eliminate a few thousand of their internal "Daimler Corporation" errors.



.

The only problem I've had with Pelican is that their stated ship times for a part are grossly innacurate at times.
Example: 1238328494MBZ; this is a small hose from the block to the heater core{85 MB300TD}. If you click on the part and "add to cart"; it says ships same day or next business day. Well and good because this is a reasonable time to have a part shipped for a repair on a car.
I ordered this part yesterday and AFTER checkout; I get a message saying it wont be shipped until March 27th! Thats 12 days later than indicated when I was adding it to my "cart"!
Make your ship dates more accurate so that a person has the ability to go elsewhere for the part if the ship time is too long. My car will now be down for over 2 1/2 weeks. I could have ordered this from an online MB dealer and had it in 2 days for the same price. I like to support Pelican but this kind of service makes me leery of ordering parts in the future.
Thanks
John

What has been your experience buying from Pelican since Phil`s passing?
 

Aha! I was looking for some contact info for the new parts guy. This needs to be displayed at the top of the page so we can contact the same person every time if possible.

I have not ordered anything since Phil passed but I have been working on a list of parts which I need to order soon. I have been shopping around for some of the parts and I must say the prices here are much more competitive since Pelican took over way back when.

Answer
 

Right upper corner of ALL website pages. :)

and

In my signature.. :)

ask for Daniel, and they will transfer you.


.

Unfortunately, it's either offer up the entire MB catalog with their semi-inaccurate data, or don't offer any of those parts at all. We chose the former...

-Wayne

The MB dealers get the parts from the same MB USA network that we get them from. So unless they have one in stock on the shelf, it's all coming from the same place. Minute for minute, we're much faster at processing than the dealers. That said, the time to ship should be more accurate. I will take a closer look at that - it should be set to say a week or so, I think...

-Wayne

Thank you for noticing and pointing that out. :)

-Wayne