Mercedes online vendor question - PeachParts Mercedes-Benz Forum

indybenz · #1 02-05-2014, 03:08 PM

Can anyone attest to the quality of parts sold by Diesel Mercedes dot com?

Diesel911 · #2 02-05-2014, 06:07 PM

I looked at the site and they sell used parts.

How do I return an item?

Returns & Refunds

Standard: 30-day

We offer a standard 30-day warranty on all items, beginning the date of delivery. This covers all items from mechanical or electrical defects and cosmetic damage that was not visible in item photos or described in the item description. Customer is responsible for returning the item to us. Upon receipt of tracking information we will ship an equivalent replacement item or, if a replacement is not available, refund the full cost of the item and shipping costs.

Rebuilt Parts: 180-day

All rebuilt parts include a 180-day warranty, with terms as above.

"Engines & Transmissions: 90-day

All engines & Transmissions, unless noted otherwise in the item description, include a 90-day warranty. This covers all mechanical and electrical components of the engine or transmission but does not include accessory systems (air conditioning, cruise control, etc.). Customer must be able to verify proper installation and maintenance of the item up until date of the claim. Upon malfunction we will send an equivalent replacement component as soon as available; if a replacement component is not available within 30 days we will send a partial refund equivalent to replace that component. The cost of labor is not included in this warranty. Please also note that reduced performance is not included in this warranty, as you are purchasing used parts and they will perform as such."
I copied the above from the Warranty section.

If you buy a used part and pay to have it shipped then who pays the shipping for the warranted part and who pays for the shipping of another Part back to you?

Better to get a used part from a local Yard.

gatorblue92 · #3 02-05-2014, 07:33 PM

Never heard of them. Did look at their website and they don't look like they have much inventory either.

vstech · #4 02-05-2014, 08:08 PM

Hmm, I wonder why this site blocks that one... it's not competing... it's used stuff...

vstech · #5 02-05-2014, 08:13 PM

www.dieselmercedes.com

ahh, the site does not block this page. the OP must have just spelled it out in prep for the site to block it.

I love how there is no contact info for the company... in the faq, a question is how to contact you, and the CLICK HERE button takes you to the about us page, with zero info on the page... no company name, no slogan, nothing...