Running EPC with Java 8 Update 25 in Windows 7
 

Yet again, I can't run EPC. My Java is Version 8 Update 25. I have the three sites set as exceptions:

https://epc.startekinfo.com
https://aftersales.i.daimler.com
http://retailfactory.mercedes-benz.com

Any suggestions?

Turn the security level down to the lowest setting (temporarily) and see if that gets it to run.

If it does, turn the security up one notch at a time until it fails.

When it fails, pay attention to the error messages. There may be another exception you have to add.

Also try this: open a command prompt (start, run, CMD, enter) and try pinging the sites in question. The domain may be getting blocked by a firewall program elsewhere in your computer, or externally if you have your router set up for filtering, or if you use an external DNS provider like openDNS.

I have looked all over my firewall and can not find any plug for the EPC....

In this version of Java, there are only two levels: high and very high.

The only way to run EPC that I know of is Java 7 update 45 it has been that way for months. It was supposed to get fixed. It has not that I know of. This version of Java 7 update 45 works fine for me and is the latest that I know of that works. If it does not work all you have to do update Java.

I've had no problems..

http://i.imgur.com/MCaVFrO.png

I would guess not your version of Java is from a long time ago maybe the 80's. The problem is with the latest version and the security ver. 8 update 25 vs ver 7 update 45 works it is the latest update I know of that works on EPC. Your ver is 1 update 8 that is a very very old at the inception of PC's.

1.8.0_25 is version 8 update 25.

Version 7 update 45 would come across as 1.7_45.

I just uninstalled all versions of Java and re-installed the latest from their website this morning.

To check your version like I did, open the command prompt (start->cmd.exe) and run "java --version".

I'm running Java 8.25 under win 8.1, and have no problem with EPC. As mentioned, just set your security setting as low as possible, and work your way up until something breaks.

I just installed java 8 update 25 on my Windows 7 laptop and for the first time I am able to access the EPC. Previous attempts all failed. I recently did a complete Windows update, not sure it that has anything to do with it.

Now I need to learn how to use the EPC and get the most out of it. Where do I start? I had to enter the VIN of my 85 300D to get rolling, but I can't seem to get it set on the North American model, it always defaults to Japanese model. The numbers on drawings of the parts do not match the the numbers of part description ( on the left column).

Is there an idiots guide to getting started with this? I looked at it and was like wtf.

And I'm 30. I used to say I'm getting old and confused by technology but I see other people figuring this out.

I'm 45, certified middle-aged, programmed with Atari home computers in the 80s, and I'm also certifiably lost with this crap too.

Sorry JamesDean I was not familiar with that nomenclature with Java. That part was tongue in cheek anyway.There was a problem maybe 2-3 months ago where the Java update would not allow running EPC and ver 7 upd 45
was the last update that would work. This was the case for a long time. It must be fixed now.

I tried uninstalling all versions of Java (there were three) and reinstalling 8.25. Still doesn't work. The message I get is:

The call to EPC net or WIS/ASRA was not successful.
Fault code: 1001
EWA Host: retailfactory.mercedes-benz.com

BUT...on my laptop I'm running version 7 update 55 and EPC works fine. Needless to say, I won't be doing any Java updates!

Somehow, for the seven to eight years that I've been subscribed to EPC I've never had any access problems. Nothing like this thread mentioned and nothing like other threads have mentioned. I don't know what I do differently lol.

Right now on this machine I have Java 7 Update 51.

I go to the EPC website, log in, click launch, a JNLP file is downloaded, and Java starts up.

I get a few warnings about "Do you want to run this application" I hit run on all of them.

In this machine's case it warns me that my Java version is out of date (which it is) and that I can update, block the content, or worry about it later. I clicked later.

The Java 7 splash screen popped up and then the EPC loading screen shows. A few seconds later. BAM

http://i.imgur.com/NzrnFV8l.png

So now I am going to update Java to 8 Update 25. I will have it uninstall older versions too. Pretty much the same dance as before.

End result

http://i.imgur.com/yTYca59l.png

I think the EPC respects/fears you because you're an EE! ;)

I usually type in the chassis model like 124128 and it will take me to the sections for it. Here it will ask for market and sometimes before/after date. Then you just drilldown by system and drawings. The numbers on the diagrams should correspond to items on the left side. There are a few columns of data on the left side. You have the item number, the part number/text description and then a quantity column.

There is also a 'where-used' function that is very helpful. You can punch in a part number and see what other cars it was used on. Part numbers need to be prefixed with an A though.

Maybe! I do a lot of software work too.

I was looking in my java settings, my security is set on high, no exceptions.

I have one trusted certificate, from snap-on business solutions.

You might consider turning on the java console when you are trying to open the EPC. This will allow you to see what its doing. Maybe paste parts here or something

According to my Java, SBS has a valid certificate:

http://i.imgur.com/Fbg0MnPl.png

I was afraid to ask, but I'd like some help with setting up my EPC; should I start my own thread? I've emailed EPC tech help, but only one response so far... I ha e an old Windows xp laptop with iirc Java 6?

Setting up the EPC is not hard. You need to go here:

https://epc.startekinfo.com/epc/subscribe.jsp

and subscribe for a year. It is free to the US but will ask for credit card to verify your location. I've been using it for 8 years, no charges ever.

Once that is done you'll log in and they'll give you a link to click to launch the EPC.

It'll start up Java and hopefully will launch.

You might need to update past Java 6. I'm not sure. Give it a try and see what it does.

I've done that as far as I can tell, and this is the error code I get...

"C:\DOCUME~1\DAVIDU~1\LOCALS~1\Temp\launchRetailFactoryEWA.jnlp

Invalid Menu Handle"

I assume this means I am still not associating these programs right, but my screens look different than what EPC net sent me.

EPC (With Windows 7)
 

O.K.
now my JAVA is Only number 8 update 25

"White list" is composed of:

https://aftersales.i.daimler.com

and

https://retailfactory.mercedes-benz.com



To "Except" or "White List"

CLICK On:
Start

THEN:
All Programs

THEN:
Java

THEN:
Configure Java (The Java control panel will come up)

THEN:
CLICK on the Security Tab (The Security control options panel will come up)

THEN:
1. Check-mark the: "Enable Java Content in the Browser" BOX
AND
2. Chose [click on the little circle] the HIGH Security level
3. THEN:
Add those two Locations I listed earlier to the Exception Site list by
4. Clicking on the "Edit Site List" button
5. Clicking: ADD and enter the two exceptions EXACTLY
THEN:
CLICK:
O.K.
CLICK:
O.K.

You MIGHT have to Click APPLY if it's highlighted in light blue before the
second O.K.

DONE.

____________________________________________________________

Now go back and open up a new browser widow and see if it works!

_____________________________________________________________
_____________________________________________________________

You'll have to Click on the Launch Button in the lower Left hand corner
of the EPC start page after logging in.

It will ask you security questions:

Do you want to RUN ? XXXXX . Click RUN


OR

Do you want to install ? XXXXX . Click INSTALL

_____________________________________________________________
_____________________________________________________________

The Little White Arrows in the Pictograms I posted are a function of My
software ONLY and should be IGNORED.

Now for some serious Crow Consumption !
 

J.D. is correct there is a valid security certificate for S.B.S.

and if you go to the Security> Advanced tab of Java
and scroll down to the Listing:
"Secure Execution Environment"
and ENABLE
"Show Site Certificate from Server Even if Valid"

When the security Prompts come up during the EPC loading process you'll
be able to click on the "More Information" and then the "Show Certificate
Details" and view the Trusted Certificates.

Of course this adds a little more time to the Loading.So if you're in a hurry...

IE is saving the jnlp file to a temporary folder you might want to try seeing if you can force it to save the file to a different location. Both my Chrome and Firefox installs save the jnlp file to the downloads folder and then execute it from there.

Not sure if that will actually help you but it is worth a try.

Yes i didnt do anything special, just let Java/SBS do their things and I came across the security cert.

Holy Crap, we got EPC running! After 4 months of messing with it, my future BIL who is Much sharper with computers than I am helped me for about 3 hours and we got it up and running... I think I understand a few reasons why I had trouble...

1) I was going to a wrong link for logging in to EPC... The link I needed to use was the one they sent me with all my log in info...

2) The CC I was using was out of date; dunno if that affected it, but it accepted it as payment, so... *shrug*

3) I had downloaded Java a bunch of times, had to clear all of them out and start again.

4) We got Malware Bytes instead and ran that, dunno how much the malware affected it, but it did hit on 54 items.

5) Cleaned out both browsers, AVG did a number there...

6) Downloaded Java 7 update 25, which was said to work well with EPC and XP.

7) There's probably more, but I don't know what for sure...


Hopefully this helps some other poor sap with XP...


I hope you are having similar successes; Merry Christmas...