Sometimes I feel sorry for CS reps.
 

What an idiot.

Thats why I hated working in the deli. I used to have SOB's cuss me out for cutting there cheese the wrong way.:rolleyes:

Working with the general public sucks, lots of idiots and morons.

I have to admit that I've come close to the level of "excitement" of that fellow.

It takes quite a bit and the history is important, but, after my Verizon DSL had failed for the eighth time, and the only recourse is to call technical support, and the response is always the same:

"We don't show any problems on our end.........it must be your computer".

The first five times, I accepted this patiently and they proceeded to start with their usual questions about this machine.

1) How many jacks are there between the wall outlet and the computer?

etc.


Once they concluded that the DSL line filters were NG and that I should go and purchase new filters. Not the problem.

Once they concluded that the modem was NG. I had to fight like hell to get another modem out of them without paying. Not the problem.



Never once could I get someone who understood the Verizon system and could actually figure out why the service would run very slowly........or not at all.

After two years of this BS, I finally dumped the DSL in favor of the cable.

But, I can sure understand the frustration of plain folks who cannot get any measure of satisfaction from a company due to the stupidity of the people who work there.

Everybody has a limit of patience.

We simply don't know the history of the fellow in the clip.

Unfortunately
 

Unfortunately, this seems to be the trend everywhere. Undoubtably, quality and service will come back into vogue one of these days when the public begins to realize that the savings produced by mass-merchandizing is false when there is not support. I guess we haven't hit that point yet, though.

Having said that, I will say that our cable company has done a pretty good job of supporting their product. I've had Cox cable service for both the TV and the Internet for about five years. They've done a better job than the phone company ever did.

I didn't listen to the audio in the first post. Didn't have to.

My wife manages the telephone customer services division in a local financial institution. The things I've heard are unbelieveable.

On the other hand, I've been down the same road Brian has with the "phone company". Once had internet service with Southwestern Bell.

One of her employees left the bank to work for the "phone company" some years ago. He returned to the bank after about a 3 year stint with Ma Bell. At a party one night he contrasted the attitudes/CS styles of the bank vs. the phone company.

The bank taught their people to go the distance for the customer. Ma Bell taught them that the customer is always wrong.

I do as little business as possible with Bell/AT&T. They are pathetic.