Chargebacks
 

Tired of the miserable customer service after the sale?

Can't get a company to answer the phone........accept a product return.......or ship what you paid for?

Don't agonize over it or waste any more time with them.

Use the pleasure of a chargeback.

Call the credit card company and dispute the charge. In discussion with them, most companies with poor service will not return the query to the CC company either. If the amount is less than $100. or so (varies with the company......naturally), you've got a good chance to get the credit without any further discussion.

I recently did a chargeback for $11.50 for some auto parts for the Dodge. Two parts were not shipped and the other two were duplicate springs that the "salesman" was cluless as to whether the kit included the springs for both wheels.

Not having to deal with customer service: Priceless.

When did you get a Dodge?

Was this the dealer or a mail order parts place?

The added bonus in this case is the fact that your credit card company was nice enough to chargeback such a small amount. You must be a good customer. ;)

Always had the Dodge..........12 years anyway........it's the supply truck for the rentals..........

Mail order parts place.

They never take issue with the amount. In fact, I originally was going to dispute only the item not received..........$4.50...........not a problem. The CC company is always willing to do a chargeback. Can't say that I'm a "good" customer.........typically charge $300-$500 per month..........no balance.......

As a small business-owner, I can tell you that chargebacks are a pain in the butt, but they are a good reason why you should offer excellent customer service in the first place.

In addition to hammering the business for the sale during a chargeback, the bank will charge a fee on top of that - it's not cheap.

.........Exactly.........:D

I like!:D

so, basicly you're stealing an item, because customer service sucked???

None of you have worked at that customer service desk, had to put up with irate customers every day, and still keep smiling and being polite...

Unless you're giving them the item back, that's theft, and it's legal... Wonderfull
~Nate

.......stealing what?

.......the company employs people who don't have a clue. They can have their item back......if they pay the postage to get it.........but.......you can't negotiate anything with them because you'd wait on hold for 30 minutes for the privlege. My time is worth far more than the $6.00 set of springs.

Maybe the customers are irate for a damn good reason.......like getting poor or no service.

I don't have irate customers?? Maybe its because of a little thing called service.


Its like having to call AOL and fight them them to get rid of your account. Now why can't I just call whatever card they are charging and simply say I will no longer accept charged from them?

The other side of the coin...
 

As a small business owner nothing makes me madder than a customer who initiates a chargeback without communicating to the merchant first. If you don't know there is a problem how can you fix it?

Some people will use the chargeback as their first action and it shouldn't be!
Give the merchant a chance to fix the issue. If you don't get satisfaction THEN go the chargeback route.

That's just foolish -- how much time did you spend on the phone going over the dispute with the credit card company? How much time did you spend signing an affidavit and returing it to the credit card company? You don't value your time at all. You were just all mad over $6 and threw a hissy fit. :rolleyes:

BS.

Spent five minutes with the credit card company. No affidavit required in most cases...........if so, it takes about two minutes to fill it out.

After waiting on hold for 30 minutes listening to the same old tape on how they valued my business..........I suppose you'd wait one hour for them???

You're the one who doesn't value their time.................:rolleyes:

$11.50 wouldn't be worth one minute of my time. I would have considered it a lesson learned and moved on.

Agreed.

I suppose that most folks would do the same thing.........and the poor customer service is perpetuated because of the complacency.

So, out of curiosity, at what dollar value would you call the merchant, and how long would you wait in the hold que and, at what dollar value would you initiate a chargeback?

Inquiring minds want to know?:D