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  #1  
Old 08-24-2008, 09:54 PM
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eBay's 21 day hold policy

A friend of mine sent me this, it's his conversation with eBay support people.

http://www.ireport.com/docs/DOC-65523

As a buyer I semi-agree with ebay on this for the added protection, but also see his reasoning about not getting paid- what do you all think? It's not the wording I would have chosen to speak to them with but I think he gets his disappointment with the new policy across.

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Last edited by Johnhef; 08-25-2008 at 10:35 PM.
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  #2  
Old 08-24-2008, 10:07 PM
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i've had problems in the past and came to the same conclusion this guy did. they need phone support.i can not get my point across via emails back and forth.
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  #3  
Old 08-24-2008, 10:19 PM
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I'm sure Ebay can come up with a better policy than that. Pretty impressive chat though, 3 people and almost 3 hours wasted.
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  #4  
Old 08-24-2008, 10:29 PM
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Trying to have a reasonable discussion with eBay personnel about a policy issue?

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  #5  
Old 08-24-2008, 10:50 PM
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Quote:
Originally Posted by Johnhef View Post
A friend of mine sent me this, it's his conversation with eBay support people.

http://www.ireport.com/docs/DOC-65523

As a buyer I semi-agree with ebay on this and not with him- what do you all think? Obviously as you read I don't think he expresses himself in the best way but I think he gets his disappointment with the new policy across.
All the new rules and expensive fees to sell on Ebay and accept Paypal, I won't be selling anything.

As a buyer on Ebay I've had several problems with sellers who get immediate payment and then take 10 days or more to ship. No excuse for not shipping within 5 business days of payment. If your gonna sell you had better be prepared to ship in a reasonable amount of time.

I recently made a purchuse for $80:

After 14 days days I emailed the seller politely asking for a shipping update, no response.

After 17 days, I inquired again, no response.

After 20 days I filed a Paypal claim. The seller had ten days to respond, no response from seller.

After 30 day, paypal refunded my money, and I left very negative feedback, as was well deserved.

45 days later, I get a package from the seller. Low and behold I got my parts. So now I've got my money back and also the parts I originally purchased. Screw him, I'm keeping all.
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Last edited by 450slcguy; 08-24-2008 at 11:07 PM.
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  #6  
Old 08-24-2008, 11:03 PM
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21 days does seem a bit excessive. Might 14 not be a bit more reasonable?

What are these "high risk" items anyway?

I've been a member since '99, but just recently passed the 100 mark. That policy would've irritated me too.
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  #7  
Old 08-24-2008, 11:22 PM
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Originally Posted by Larry Delor View Post
21 days does seem a bit excessive. Might 14 not be a bit more reasonable?
14 days to receive an item shipped from Ga. to NJ is just barely acceptable.

Anything more than 14 days is approaching negligence. If you can't ship within 6-7 business days after receiving payment, then you shouldn't be selling.

That's called taking RESPONSIBILITY!!
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Last edited by 450slcguy; 08-24-2008 at 11:27 PM.
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  #8  
Old 08-25-2008, 12:04 AM
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Thats why I refuse to deal with ebay. Other than picking up the occasional tag sale item that looks kind of neat. I buy some old Mercedes literature for cheap once in awhile.

Its good for selling cars though, but I have posted before when I do that I use them for advertising and pretty much ignore all there rules. IE I fire them off with no reserve and start at $1, and if it doesn't end where I am happy I tell the buyer to cough up or pound sand. Also local pick up only, cash only. They charge for extra's like a buy it now, which I won't pay.

Its like a big tag sale, and I really do hate tag sales.
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  #9  
Old 08-25-2008, 07:24 AM
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what ebay needs is a direct competitor.

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  #10  
Old 08-25-2008, 07:36 AM
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Quote:
Originally Posted by Angel View Post
what ebay needs is a direct competitor.
Bingo!

From your lips to Google's ears...
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  #11  
Old 08-25-2008, 09:06 AM
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Quote:
Originally Posted by Angel View Post
what ebay needs is a direct competitor.

-John
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  #12  
Old 08-25-2008, 09:38 AM
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Quote:
Originally Posted by Angel View Post
what ebay needs is a direct competitor.

-John
Isn't that what Froogle is? I don't know. I'm just asking. Google ought to have a decent chance to kick bay's ass, I would think.
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  #13  
Old 08-25-2008, 10:32 AM
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Quote:
Originally Posted by Eskimo View Post
Trying to have a reasonable discussion with eBay personnel about a policy issue?

Eskimo- great sign photo it explains alot. When I use e-bay I use money orders it's just easier. I have heard alot of people complain about PayPal.
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  #14  
Old 08-25-2008, 10:34 AM
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As a buyer PayPal works just fine.
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  #15  
Old 08-25-2008, 10:35 AM
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Quote:
Originally Posted by Eskimo View Post
Bingo!

From your lips to Google's ears...
Google has Kijiji I suppose...but they should link all the cities together with a bid system.

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