Well, it's now my turn with a brand new Dell.

The issue is that MS Outlook will not open.

The problem developed after I made a huge error by bringing all the files under "documents and settings" over from the old machine. Wrong move. I should have moved "my documents".

In any case, the programs confused each other and I was left with a rather large disaster. I deleted what I could, but some programs would not appear in the program list although they were definitely on the machine.

After about six hours, I got everything working again except Outlook. So, I removed Office 2007 and reloaded it. Same issue. "Cannot open file". Tried another removal and reinstallation with the same result. Word, Powerpoint, and Excel all work fine.

Anybody with an idea before I call the morons?

Try moving your PSI files.



http://www.slipstick.com/config/backup2007.asp



Its down under vista file locations.

__________________
-Justin

91 560 SEC AMG - other dogs dd
01 Honda S2000 - dogs dd
07 MB ML320 CDI - dd
16 Lexus IS250 - wifes dd

it's automatic.

I've got XP.

What's a PSI file and where would I move it to?

Apparently, I've got bigger problems.

The folder for "application data" is missing.........

Take it out back and shoot it....

On a serious note. Do you have your original XP installation disc? If worse comes to worse you can just backup your files and do a complete reinstall.

__________________
1982 300GD Carmine Red (DB3535) Cabriolet Parting Out
1990 300SEL Smoke Silver (Parting out)
1991 350SDL Blackberry Metallic (481)

"The thing is Bob, its not that I'm lazy...its that I just don't care."

Yep, I've got them. It's looking like that's the way to go.

I don't need to do a backup........all the data is on the external drive. I just moved it today..........but, moved the wrong folder.

What's the procedure for a full install?

The application data folder is usually hidden. Did you follow the instructions on that site to view hidden files?

Doh, its a PST file, I misspelled it.


I would create a new file, cut and paste it into the new file.


The PST is (i think) here:

C:\Documents and Settings\\Local Settings\Application Data\Microsoft\Outlook

__________________
-Justin

91 560 SEC AMG - other dogs dd
01 Honda S2000 - dogs dd
07 MB ML320 CDI - dd
16 Lexus IS250 - wifes dd

it's automatic.

You have to go to


Tools>Folder Options>View>Show hidden and system files

__________________
-Justin

91 560 SEC AMG - other dogs dd
01 Honda S2000 - dogs dd
07 MB ML320 CDI - dd
16 Lexus IS250 - wifes dd

it's automatic.

Did that.......still missing the "Application Data"

I'm probably hosed here.........

Try this:

C:\Documents and Settings\\Application Data\Microsoft\Outlook

__________________
-Justin

91 560 SEC AMG - other dogs dd
01 Honda S2000 - dogs dd
07 MB ML320 CDI - dd
16 Lexus IS250 - wifes dd

it's automatic.

You could try to invoke that "last good system configuration" feature on windows. It has helped me out a couple of times. Other times it is useless but it's always worth a shot.

__________________
1985 CA 300D Turbo , 213K mi

Tried that...........and, unfortunately, none of the programs in Office will load.

It's now missing a file called:
c:\msocache\all users\{91120000-0000-0000-000000Off1ce}-c\smallbusinessww.xml

I didn't see this before. Dell doesn't ship computers with the c:\msocache directory. This is used by the office install program. Why the programs wanted this director/file is a mystery.

It's quite the mystery because removing Office and then doing a full reinstall doesn't fix the problem.

So, if the file doesn't reside in Office........where the hell is it???

Not that I need to know.........but, it's a bit of a quandry.