I met up with a friend of mine who took a family trip to Washington, DC during President's Day weekend. One of her kids was begging to visit DC so they made a family trip with her husband and two kids.

After checking into the hotel (major upscale chain) they began to notice many people wearing leather. Later a guy walks through the restaurant sporting a leather jacket, pink spandex and a black tutu. She makes an inquiry at the hotel desk. The hotel employee states they cannot say what is going on as instructed by hotel management.

They head to town and return to the hotel a few hours later. The number of unusually dressed people has increased so she goes back to the desk to demand an explanation. There is now a crowd of irate people at the desk all demanding an explanation. She and others escalate to the manager. Finally the hotel admits the are hosting an "alternative lifestyle" convention.

It turns into a mess with many requesting refunds, etc. My friend did get reimbursed for the hotel charges only after contacting corporate.

How would you have reacted in this situation? Did the hotel manage it properly?

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