Bleeping Home Depot Web Site

[cmac2012]

These guys made me think a month or so ago that they were pretty cool. I frequently shop at Home Depot for jobs for clients and save the receipts in my wallet. When I'm like, fully present in my body I'll jot down the customers name on top of the receipt and check to see if the description is recognizable as something that fits with the product. As often as not, it isn't - some bizarre bundle of letters that will sometimes make sense when you're holding the item in your hand and looking to see what the abbreviation might match.

Too often I'm either too rushed or too lazy to put notes on the receipt and then several days later, I can't for the life of me recall what the item(s) were or who they were for.

On a whim at the HD website, I typed in the 12 digit UPC number, which is also on the receipt, into the box they have for searching which is labeled: Enter Keyword or SKU.

Now I know the SKU is not the same thing as the UPC but miraculously, it would show a picture of the item along with a detailed description of it. Saints be praised. I have previously taken the receipt back to the store and got someone to look the item up for me, this usually with an item in the $20 or $30 and up range. A hassle but at least it solves the mystery.

This worked fine about the first 7 or 8 times I tried it but lately I get no satisfaction. Just: "182283372601" cannot be found.
And this for items bought maybe a week before, items still on their shelves, nowhere near a discontinued item.

I mean who is going to have an SKU number with you to do a search online? If you have that, you're in the store or have the item in your hand. And typing their cryptic abbreviation doesn't work either.

This shyte boggles my mind. I want to shake these guys by the lapel shouting, "You're an IT prof. working for a large company and this is the best you can do??!? HOW MUCH ARE THEY PAYING YOU?!?"

Rant over.