Stoney |
10-13-2011 05:51 PM |
Kohler QA/QC and Support is poor
Ever since Kohner moved their production South of the Border, their production AQ/QC has hit the dumper. I do a lot of Punch List inspections for a major interiors firm here in NY and they stopped using Kohler unless the client insists.
Why?
Casting flash is visible under the brushed nickle plating on $350 Bancroft line faucets. Do you think they might catch this in the time between casting and plating?
Pedastal sinks with mounting holes at ends at different heights - 1 1/4 " difference! Again BASIC Quality Control. Plus the sinks sit crooked on the pedistal because the sockets are improperly molded. Yet they shipped the product!
Toilet porcelain with water trap out of vertical alignment - 30 deg off to one side! Yet they actually delivered the unit and tried to back charge us for returning it!
I guess the Kohler family cares more about their fancy Millionaires Club Resort business than the products that made them billionaires!
We now spec American Standard and Moen and both Reps answer their cell phones 24/7! Kohler always rolled to Voice mail and they caklled back on their schedule (usually Tuesday on a Saturday call!).
Quote:
Originally Posted by Jorn
(Post 2809106)
And I'm thinking of this specific model: Kohler numi. Any of you guys have any experience with this specific model?
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