So I have a family member who is feeling rather ripped off from a website scam.

Could you guys give me an opinion on how to fight this?

So unnamed family member buys a "cosmetic" product from an ad they saw on a website. Unfortunately, there's not enough experience for the words "free trial" to arise any suspicion. There is zero mention of a subscription plan anywhere visible, just a product presentation and checkout. Free trial just pay shipping. They go for it, 2 days later they get a sample.

14 days go by and another package shows up. Of course look at bank account and of course, money is missing.

Go to Chase to report it. They then call the vendor and ask if they are legit. Vendor say, yea yea they ain't no thieves, and 3 weeks later, claim is denied.

The claim is denied on the basis that they have a website that clearly states cancel within 14 days otherwise subscribe. However, the short version of the page that the ad goes to has no mention of the subscription. They have 2 different check out pages.

It's like having checkout 2 at the grocery store assume that you want to buy the same thing every week, and they'll even deliver it too! Surprise!

How is this an acceptable loophole to become visa verified and why haven't the banks figured out this scam yet?

Here's the link
https://secur-ecart.com/refresh/1/?AFFID=91&C1=&C2=dBBV7OBFTJ5BJ6O0HHGB7258&C3=&C4=&click_id=9414179

Send them poop.

It's shady, but it's not a scam. Go to the bottom of the page and click on the "Terms" link. In that link, you'll see...
They have the legal disclaimer needed to show that this isn't a scam...you just have to find the link to the terms to find it, but it's there.

__________________
1987 560SL
85,000 miles

What about a lack of "I agree with terms and conditions" checkbox?

And in that case what prevents them from saying, in 14 days, we'll own all your belongings and you've signed up to 5 years of slavery?

Where's the line between acceptable and ludicrous?

When you complete an order, you have agreed with their terms and conditions.

From their Terms link...

Word of caution...if it sounds too good to be true, it probably is. ALWAYS look for terms and conditions before submitting the order, so that this doesn't come as a surprise.

Like I said, shady...but not a scam.

__________________
1987 560SL
85,000 miles

Didn't check "Auto Ship" did they ?



.

__________________
[http://languageandgrammar.com/2008/01/14/youve-got-problems-not-issues/ ]

"A liberal is someone who feels they owe a great debt to their fellow man, which debt he proposes to pay off with your money."

This is a deceptive ad, without a doubt. The conditions are clear if you read the terms, and acceptance is implicit when you give them the card. But there is really nothing that requires you to at least click through the terms. One sure sign that it's a scam is that the website registrant for secur-ecart.com has been anonymized through whoisguard:

WHOIS Lookup - Domain Whois Search, Availability, and Information | eNom

Whoisguard is a company out of Panama that makes a business out of hiding the true registration information for a website. What this means is that you have no means to identify the true owner of the website. No name, address, phone number, or e-mail address. So no way to deliver legal service. You don't see this with legit sites.

First thing I'd do is cancel the service, so that it doesn't get any worse.

Then go back to Chase. The truth is that bankers aren't paid to handle complaints. So it's tough to find a banker who will really fight for you. I'd try the branch manager rather than a banker. Be stubborn and hard to convince, make them take all possible escalations. Print out screenshots of the site and the whois info from the above url and show them that the disclaimer is obscure and the ownership is anonymous. In the end, the bank may simply be unable to fix it. But believe me, you haven't yet exhausted the possibilities at the bank.

The other thing I would do is file a complaint with my state attorney general. Print out everything and attach it to your letter. Most AG's will go after this sort of scam.

Most important: learn from the experience.

Get the bank to change the account number. Let the rat bastards bill the old number to their hearts content.

__________________
Palangi

2004 C240 Wagon 203.261 Baby Benz
2008 ML320 CDI Highway Cruiser
2006 Toyota Prius, Saving the Planet @ 48 mpg
2000 F-150, Destroying the Planet @ 20 mpg



TRUMP .......... WHITEHOUSE
HILLARY .........JAILHOUSE
BERNIE .......... NUTHOUSE
0BAMA .......... OUTHOUSE

I spent about 30 min on the phone with Chase customer support. They were unwilling to do anything to reopen the claim. They weren't even willing to look at the website and see how shady it is. I'm surprised at their lack of commitment to maintain customer satisfaction.

There will be a package put together and sent to the AG as suggested. It makes sense to escalate it to that level.

Thanks everyone for the advice.

Cancel the credit card.

__________________
2002 E320 4-Matic
2008 Subaru Outback
2009 Subaru Forester

Was not a stand up transaction unfortunately.. Wrong pills.


Just be thankful that you were not really burnt too bad financially. We all get nailed somehow from time to time. It seems unavoidable.


It is going to happen so we just have to take it as part of the right of passage. You cannot catch everything. Not that I like it any better than the next guy.