Waiting for parts

[brianw]

Last monday I took my car in for a strange noise in the engine compartment, and was diagnosed as the belt tensioner. My mechanic notified me and ordered the part. I just got off the phone with him, only to find out he hasn't even received the part!?!? Is this normal? If this were my daily driver, I would be standing at the local dealer that is supposed to be supplying the parts.

What gives here? I own two businesses and if I treated my customers this way I wouldn't be in business for long. It is a "service" industry for crying out loud. Be courteous, be prompt with excellent communication, and provide the service.

The parts department is going to get some customer feedback unless you people can convince me this is normal/acceptable operating procedure.

Thanks, I feel better,
Brian W.
92 400E
90 300E
87 260E