W124 wiring harness issues (Long)...
Just left my franchised MB dealer after getting knocked up again on a 124 wiring harness. They told me on the last car I did it on that on over 100k cars, they could get goodwill parts but no labor. Cars out of warranty, but under 100k, get goodwill parts and labor. Took my 95 E320 in with 91k. Guess what? That's right, they charged me the labor again--7.7hours worth! All the reputable Benz wrenches with 100 miles of here claim that they can do the job on a 6 cyl in about 45 to 75 minutes. Good wrenches should make excellent money--but beating the book by 5 hours?! Here's why this MB scam works--you are forced, if you want any help, to take the propreitary wiring harness from the MB parts department by having it installed at the dealer. Then, whilst they tell you of how big a favor they are doing you, they are billing you labor at a rate equal to FIVE HUNDRED PERCENT of what a reputable wrench would charge. I'm so frustarted I could spit blood. This is so typical of the "new" MB...pass the buck. I called for the first time in my 25 years as an MB customer, the customer support 800 number and vented. I explained to them that I am a second generation MB customer, had bought 3 new Benzes in the past 18 months, and had a new Benz at the port. I further passed on to them that this flet like the last straw, what with the lousy quality on the new cars and the "don't care attitude" from New Jersey. I predict no response. Guys, be aware of this situation before you get beat up on it. If you haven't had a harness yet, you will need one. Just be prepared. Thanks, I'm done now.
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