In this age of instant gratification and Wally World return policys it is no wonder some people get upset.

It's works both ways. Look in the back room of any non Mcparts store and you will see the pile of special order parts that were returned after being used or never picked up at all. All of this dead inventory is some serious cash laying on the shelf. I just bought a new exhaust system for my motorcycle for cost plus 10% because the guy that ordered it never picked it up.

I tend to prefer talking with a live human being who can check inventory when I place an order. Anyone who has ever bought from J.C. Whitney can tell you about backorders.