Until there's communication with the scanner the dealer will not do anything either.....well....that's been my experience anyway.
The independent should look at the system to see if there is a comm' break to the port....this needs to be a set time agreed with you so you have a maximum amount of billing up front.
This is what I do for my customers when things are not clear cut.
This is unlikely to happen at the OKC MB facility .
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