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try the following in WinXP
Bob,
Have you tried a shut down-restart of your PC. Many times this fixes the most basic of problems.
If your not afraid to try the following in Windows please:
Step1 Uninstall the drive.
Start>Setting>Control Panel>System>Device Manager> highlight and right click "DVD/CD-Rom drives">Uninstall
Step2 Reinstall the drive.
Device Manager>Action>Scan for hardware changes
This process should uninstall the drive and Windows should then be able to reinstall the drive with the appropriate drivers.
Unless you have installed hardware that Windows does not have the drivers for.
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