Quote:
Originally Posted by Michael Kerley
Personally, if it were me, I'd feel justified asking the dealership to take responsibility and assume the cost risk. Should they not 100% be able to tell what the problem is by the stored fault codes? My attitude is you sold this model and support the manufacture: you fix it. Have they tried to sell you a new car yet?
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No, they haven't tried, and that's what impresses me -- it doesn't feel like a sell job. (No "Your car is dying, sir. Can we interest you in a 2007?")
When I go back tomorrow, I'll ask just why is it that the stored codes don't give the answer; isn't that the reason for having them? What would it take to get 100% -- for the transmission to fail completely in front of the dealership?
ETA: I just talked to the service advisor. No, the controller wouldn't be returnable, so it would be a crapshoot. She explained that the controller that's in the car now was active -- despite the code that it tossed out, the unit hasn't failed -- and so they can't nail it down that the controller is the culprit. They've wiped all the codes, and so we're starting fresh.
I'm pleased that they're not being casual with my money, but does this make sense?