Quote:
Originally Posted by eagle-co94
This isn't a nice surprise to see at checkout:
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That would be the processing charge only if the order is less than $50 AND if payment is to be made by COD. The Tool Warehouse uses a pull-down list for these options, and their shopping cart form starts off with that one shown by default. Here are all the choices in that list:
Quote:
My Order is Under $50.00 and I'm Paying by C.O.D. - $19.00 Processing Charge
My Order is Under $50.00 and I'm Paying by Credit Card - $10.00 Processing Charge
My Order is Over $50.00 and I'm Paying by C.O.D. - $9.00 Processing Charge
My Order is Over $50.00 and I'm Paying by Credit Card - No Processing Charge
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I've always been satisfied with the service I've received from The Tool Warehouse. I think they could fine tune the checkout process just a bit so as not to present a scary "processing charge" to the unwary buyer by default - even when it may not actually apply to the order being made.