Hi, Guys. I'm new here. I've owned my 2002 E320 for a couple of months now and I love it. I have made visits to a few dealerships and even though I did find one that treated me as though I neglected to dress up for my visit, for the most part I've had pleasant transactions with the dealerships. I think the shop rates are sometimes too steep, but I'm a do-it-yourselfer and plan to do most of my own work. I've found the parts manager at my favorite dealership to be most helpful and the prices were fair (on the parts I've purchased so far). With the long time between service, the cost is still competitive, as compared to other makes.