The tools are a bit tricky the first time. It's better to drop the carpeted panel below the dash and push out the cluster from behind. Lower the steering wheel as far as it will go. Disconnect the battery. Slide a credit card or some other thin plastic tool around the edge of the cluster to break the "seal" with the cowel. Then gently push from behind. It's all electronic, so it will release from all the electrical plugs. Once you have it out, you'll see where / how to use the wire tool the next time.

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