Not to get too off topic moxieman, maybe the dealer your buddy works for is an hourly based pay plan. I know of a few BMW dealers that are like that. The dealers ive worked for as a service writer gave me a $1400 draw and the rest was all commission, the more you screw the customer on repairs the more commission you make.
For example, customer comes in complaining about brakes squeaking. You know its a simple $5 job but you tell them you need all new rotors and brakes pads for $1500. CHA-CHING! commission baby!
But i like standard cars sales, it pays better
