1) My grocery store company I work for can order any product that is sold in
the USA, we go out of our way to get it in for a customer, it just takes a week(depending on what it is).. I'd like to see you contact the distributor, get it shipped, stocked, priced, and all setup for you to have it scanned and give the cashier your money


2) Sometimes it is tricky, if the product is being discontinued due to low sales volume we can order it in and keep it in the back for you and anyone else that would normally buy it. Or the item is going through changes and we as a store have not heard from the company that makes said product when it will be be back again, there is only so much info we get and or too much we get and its a pita to wade through.