Quote:
Originally Posted by pwogaman
x5 (once for each of mine)
|
x6 here.
But is anyone really surprised? I mean REALLY surprised? Over the last 15 years or so we've seen MB's focus shift from producing a quality product that people will pay the price for to producing a low-cost product that lends itself to being a product people buy because it implies 'status'.
Over the same period of time we've seen them become more concerned with spending untold millions on flashy ad campaigns to attract NEW customers while abandoning the core (ie returning and long-term) customers via after-sales service. Remember the ad campaign in 1987 where they called us "The Best Cared for Customer in the World?"
Bottom line: Daimler AG, MBUSA, and MB Canada just don't give a damn about the people who have owned MBs for 10, 20, or 50 years and keep coming back.