My friend was told that he dealerships gave coupons to the customers for free services, dinners, and merchandise if they would a) complete the survey b) answer with total satisfaction c) contact the dealership if for any reason they could not do a) or b).
This sounds a bit like bribery to me. This is the reason that I have never put much stock in J.D Powers survey. Tainted results. Answer this question; If Lexus is so great how come my local dealer nearly doulbed the size of its service department?
Anyway if anyone has noticed MB seems to have problems with new models. Just as the chasiss is coming to the end of its production life they finally almost get it just right.