I had the same issue, with a shop in Holland, MI (TCI I believe). I asked all of the questions before dropping them off, they were recommended by Tire Rack. When I showed up to pick up the wheels there werre big scratches through the clear-coat on the lip, the guy simply pointed to his sign (not when I dropped them off) that says that they are not responsible for damage to wheels.

I have found some people at the local Discount Tire who know how to handle wheels (not a universal recommendation as another Discount Tire bent 4 of my new BBS wheels a few years back, but did replace them), and don't consider Tire Rack's recommended service centers worth anything at all. I do recommend having Tire Rack do the work in Indiana if you're within a reasonable distance, they have always handled my wheels with appropriate care and knowledge.

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Gone to the dark side

- Jeff