Originally Posted by tankowner

I know some take this approach for various reasons and I understand why. I actually hold nothing agaist HF. They sell low quality tools for cheap - that's their thing. The reason I continue to go back is because when something breaks, they take it back without questioning.

As a matter of fact, when i returned the vice, I opened up the box to show it to the girl at the check out counter and she said (I quote): "Wow, that's the second one today. I'm not kidding.

I happily accepted store credit because I know I will use it. Honestly, I have bought lots of things from HF and most of it is half-decent stuff that I still use. I can only think of two things I have bought there that have broken - the vice and a hole saw set. I think I paid $2 for that, so I just threw it away. Like I said, throw-away-tools. If HF put up a fight every time some HF tools broke, well, they wouldn't be in business anymore.

I won't buy another vice from HF, I learned my lesson. And I don't buy all my tools from there either. Some things are too important to have to worry about them breaking all the time. But, I'll keep going back to HF for some things.