Originally Posted by tgmiller77
....To further make my point, the "service managers" at the local dealership are young females who don't know squat about automobiles.
Thank goodness the Service Managers' don't need to know anything about cars! The SM's job is running the business
, not fixing cars. Getting the job done correctly is the responsibility of the Technicians and Shop Foremen. Making sure the price is fair is up to the SM.
MB Shop Foreman
MB Master Technician
MB Master Guild Tehnician 2007
Factory trained in NJ, PA, AL, CA, FLA,
25 years and counting!
2005 C240 4Matic Wagon