Quote:
Originally Posted by tgmiller77
....To further make my point, the "service managers" at the local dealership are young females who don't know squat about automobiles.
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Thank goodness the Service Managers' don't need to know anything about cars! The SM's job is running the business, not fixing cars. Getting the job done correctly is the responsibility of the Technicians and Shop Foremen. Making sure the price is fair is up to the SM. 
__________________
ILUVMILS
MB Shop Foreman
MB Master Technician
MB Master Guild Tehnician 2007
Factory trained in NJ, PA, AL, CA, FLA,
and Germany
25 years and counting!
1994 E320
2001 E320
2005 C240 4Matic Wagon
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