Thanks for the info, Graham. I had no problem downloading the troubleshooting sheets. When I followed the link to Megashares for the other item, I used the password you provided and "got in". I was able to "see" the item to be downloaded but every attempt I made to download the document by clicking on "normal" download had no effect. Consequently, I was not able to download this item.

From the info provided by you (the relays pull out) and the troubleshooting list will allow me to do some additional tests and checks. I will report back to the forum with results.

Many thanks, again!