I took my new-to-me 240D in to M-B of San Antonio to get the front end aligned because the wheel tilted right at about 30* when tracking straight.
Also picked up a nail over the weekend so I asked them to patch it.
$129 for the alignment and $35
for the patch. What ever, it was there and convenient so I gave the go-ahead.
I had a 9:45 appt. At 2:45 the tech leaves a message saying he has two oldtimers who he assigns to the older cars but they hadn't gotten it into the garage yet.
I returned his call about an hour later. He told me he had it in the garage and the wheel was tracking straight, but he asked the mechanic if there were any other suspension problems. Let me say that of the 3 w123s I have owned, the suspension on this car is in by far the best shape. I had an alignment done on our other 240D with some wanky suspension parts and it has held for 3 years now.
Anyway, he says the mechanic texted him from the floor? and said I had some cracks in the (guide rod?) bushings. I have not heard any clunking creaking, or thumping from this car. From the cockpit, the suspension is mint and tight.
Anyway he said he would call me back with an estimate. At 5 I was leaving my office for the day so I called to follow up and give him my cell #. I got his VM, so I left him a message.
I called again at 6 and got his VM. It is now 7 and the service dept is closed, and I never got a call back.
I also never authorized anything more than the alignment and the tire repair. BUT, I assume he has ordered the bushings and is holding the car overnight waiting for delivery in the morning. But I don't really want to replace them considering both the expense (not budgeted for this month) and the poor customer service.
I guess it is possible he is having trouble with an 'unusual' car and is avoiding me until he has it right....I did have to go back to the other M-B dealership in town to get the alignment in the other 240D corrected before it 'took'
How do I deal with this in the morning?
I know this group will have plenty of advice for me on the topic...
