Quote:
Originally Posted by jplinville
You didn't authorize the work, they didn't ask if you wanted the brake job, don't pay for it.
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My primary mechanic runs a small garage and always creates a statement of work which is handed to the customer before any work begins. I have witnessed him requesting a signature with some customers.
Another copy of the SOW is placed on the dash. When the work is completed a detailed invoice is provided.
Maybe he has been burned in the past but having the paperwork describing what will be performed eliminates any misunderstanding.
Never had a problem with this repair shop and they always call if something additional is required.
Its all down to good communication.