This is a great example of why you don't go to the dealer for simple little stuff.

At the dealer you're greeted by the receptionist/cashier, who directs you to the SA. The SA writes the RO then sends it to dispatch. The dispatcher gives the RO to the tech who gets the car, punches onto the job, and goes to the parts dept. to get the bulb. The tech replaces the bulb, parks your car, and writes the repair up. He then punches off the job and gives the RO back to the dispatcher/booker. The booker bills out the RO and sends it back to the SA. The SA prints out the final bill, closes the RO, and sends it back to the receptionist/cashier. In the meantime the lot attendant pulls your car into the service drive, removes the paper floor mat, locks the car, and puts the key with the paperwork at the front counter. The cashier smiles, takes your money, and thanks you for coming in.

So now your cluster lights are working and you're out of there at last. You may have even gotten a comp' wash n' vac. End of story, right? Not exactly. The closed RO now goes to the the guys/gals in the back office who will scan, save, and archive the complete RO (about six pages!).

FWIW, it takes the same amount of people to do an M272 balance shaft or rebuild a transmission.