Quote:
Originally posted by tom woolner
The new MBs are designed to please the first owner or lease person. Mercedes is not terribly interested in the 2nd or 3rd buyer, hence the FSS system that tells you not to change your oil for 12 or 13 thousand miles! Of course, it will make no noticible difference for the first 100,000 miles, but will become a probelm for the 2nd owner.
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I'd have to agree with Tom on this one. If you were to pull out an old product line catalogue from around 1986/1987 you'd see that M-B states that their goal is "The best cared for customer in the world." or some such rhetoric.
At that time, they certainly made an effort to live up to that claim; but in recent years, I've been seeing a lot more emphasis placed on sales (note the number of new ads) and a lot less effort placed in taking care of existing customers. Based on the various threads that I've seen, this seems to be a problem with MBUSA in particular, though MB Canada seems to be steering in that direction.