I finally have XM radio working in my car after an eight month ordeal!!
I'll keep this short, so more people will read it. Some may remember that I purchased a Pioneer XM radio unit from Best Buy in January. They completely bungled the installation and the customer service was beyond ridiculous.
I also purchased the hard-wire kit from La Jolla Audio so I could enjoy XM radio in CD quality sound, instead of just really good FM reception.
Cleeve and team at La Jolla stepped up to the plate and helped me out way above and beyond the call of duty.
They:
1. re-tested the Pioneer unit I bought from Best Buy... at their time and expense. After determining it to be faulty they sent it to the manufacturer, got a new one, tested that unit, then sent it to me.
2. later also tested my head unit.... at their time and expense
3. made themselves available to me and the "yahoo" installation guy at Best Buy to talk him through what should have been a no-brainer installation
4. always conducted themselves in a professional manner, selling a quality product and backing it up with superior service
La Jolla Audio can count on me as a life-long customer and I will most definately be recommending them to others for quality products and service!!
Here is their website, which is up and running again:
Click here for La Jolla Audio