Thanks for the info. I don't think I have been ripped off because I was charged for a service. I think I have been ripped off because I have been charged £800 for labour, and in the "12.5 hour" period they managed to scratch my car, dirty the interior, and create a lot of problems which were not present before hand.

Thanks again

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Oliver Plante
1989 300SE 134k
1993 500SE 98K