Quote:
Originally posted by Ken300D
It's a problem that's serious enough that they could easily snap off a lug bolt. And if you don't really inspect and find it right there when you pick up the car, you might not get them to pay for your whole new hub assembly.
My workaround on this problem is to always take the tires off the car and take them loose to the tire shop. You can do this in 2's or if there's a special deal for 4's, use the spares you have around and/or jackstands.
Never again will I take the whole vehicle in to the tire shop for new tires. They use it as an opportunity to find other things "wrong" with your car: "Oh, you need new brakes and rotors" "Oh, you need a new exhaust" "If you leave without us fixing your brakes, we're going to call the police" etc etc 
Ken300D
|
There is no reason in the world why you could not get ASE certified in brakes and suspension; at least.
Then when they threaten to call the police; you offer to call the police and charge them with fraud and deceitful business practices.
I have been threatened three times:
First time. I did call the police; the officer forced them to loan me the tools to get the wheels back on and they did not get a dime of my money.
Second time. I demanded to speak with the manager; showed my ASE master certification wallet card and threatened to call the police, they where paid only for the tires.
Third time. I was with my lawyer; discussing living trust, etc matters, his MB had a flat at 65 mph.
I put the spare on and we went to his regular shop.
An hour later, they gave him a song and dance about bad rotors and brakes plus four tires.
I went with him to look at the car on the hoist, the scum had swapped tires with the MB on the next hoist and the pads where 50%.
I butted in and requested they stop the shell game, and put the correct wheels back while I watched or I would call the Secretary of State and the police.
They tried to brazen it out, I had a state police Sargent on my cell when the shop owner rushed over and corrected the situation.
They lost a great customer and my lawyer is very happy, he has me review his vehicle service with him now, so far it has saved him $38,000.00 in not needed work over 7 years.
Never be intimidated by a sales person or mechanic.
If they try to get pushy: Tell them; thank you very much, I am on my way to the dealer as I do not feel you are competent to correctly repair a MB.
Remember:
It is your car, you might allow them the honor of touching it, if they respect you and your car.
Have a great day.