the last note with some personal history working in dealerships reminds me of my days doing finance and insurance in dealers all over the country back in 1984. Saw the worst and the best. The best, hands down, was Sewell Village Cadillac in Dallas. Most dealerships, the pecking order was, roughly, dealer/GM/new car sales manager/used car sales/finance/service/parts. At Sewell, it was...dealer/GM/service....They figured if they took care of people on service, they wouldn't think twice where to buy a new car. And they would tell customers "you can buy this same car down the street for $x000 less, but this is why you should buy from us". They had 150 free new loaners, and bent over backwards in the service dept. Smart...
__________________
1983 300D- silver blue, tan leather, 205,000.
1975 Datsun 280Z. Stock, ready to restore.
1983 San Juan 23. Dry docked.
|