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Yes it's possible. Try sliding a thin object, such as a credit card, under the magazine itself. An old butterknife is another possible tool. Should release it.
The possible problem is that the suspension on the CD cahnger is set to "H" (Horizontal), not "V" (Vertical), you might want to ask if this was set correctly.
The dealers get them set to "H" from the factory to work in the W203 C class cars (mounts in the glovebox) and also the W211 E calss cars work this way also. In your S class it mounts vertically, and they have to remember to set the suspension correctly or you (seriously!) can have problems like you are describing, even the "not available" messages.
Gilly
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