I've just had the most surreal experience. I contacted Dow Corning (DC) regarding their Silicone Fluid 200 12,500 CST range and ended up in a live chat to their help desk - WOW. It really works! My questions were based on the Viscosity Temperature Coefficient of this range and am completely overwhelmed by their commitment to customer service - well done Dow Corning.
I suspect it's simply the 21st Century's answer to phone line support but it works for me
Edit:
My VFC was refilled with DC 200 FLUID but I see that DC manufactures three products specifically designed for VFCs:
DC 211 FLUID
DC Q2-1353 FLUID
DC Q5-1468 FLUID
And the fluid is brown as opposed to my 200 fluid which is clear - I wonder what the differences are? Data sheets are on request only - and of course the exceptionally friendly 'Live Chat' at DC has now closed
The US must sleep at some point I guess
Lea