Nice rhetoric; sounds all lofty and such, but who's asking for sympathy here? I am simply responding in kind to your accusations. My original post was an account of my sour experience with a particular shop, intended to allow other members here to decide if they should take their cars there (hopefully not). Rather than just read and move on, you took an unnecessary personal shot at me.

Your hasty, uneducated, judgemental response is clear evidence of the deeply underlying attitude readjustment badly needed in your trade. In essence, you shoot first and ask questions later. So typical of most of the shops I've been to. It's no wonder so many people go to mechanics with paranoia and a big chip already on their shoulder. I have read many posts on this site from dozens of highly skilled technicians, but I have to say yours seem the most insightful. You are evidently very good at what you do. I think giving people the benefit of the doubt before offering harsh, unsolicited commentary (i.e. calling them thieves when they have done nothing to you personally) could only help things.

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08 W251 R350
97 W210 E320
91 W124 300E
86 W126 560SEL
85 W126 380SE Silver
85 W126 380SE Cranberry
79 W123 250
78 W123 280E
75 W114 280