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Old 06-15-2005, 03:03 PM
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Lebenz Lebenz is offline
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Join Date: Feb 2001
Location: In the fog
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I wonder if GM would be doing so well if they outsourced most of their support?

I have gradually grown to loathe contacting MS support. They now outsource their enterprise level services to India. Recently I spent half a day on an installation related issue for Exchange server. The folks were helpful, spoke reasonable English, and provided detailed guidance, but still managed to completely miss the target. This was not the first time for such a failure, nor was it the worst. It is almost a pattern with them now a days.

It seems that GM and MS have in fact joined forces in that they both make products beyond their ability to support. We all suffer for this kind of miss-management. Bad and unsupportable products is why GM as a company is failing and Microsoft is running head long in the same direction. As I live a hand full of miles away from both Mr. Gates house and the Redmond campus, it is appalling that the wealthiest guy on the planet canít provide competent support for his products, and it is insulting that he refuses to support his own countrymen.
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