Quote:
|
Originally Posted by Gooch
Well, here is the new rule for Mercedes Roadside service......If you are more then 40 miles from a dealer.....they make phone calls to your local area trying to find someone to come an open the car...for whatever they charge....
We had a quote of $120 and then everyone else said..Mercedes...no thanks
And then the bad part about ordering the key....I have to drive an hour to show them my drivers license before they will order the key....then it comes in over night and I drive another hour....so 4 hours of driving to get a $28 key.
Did I mention that my wife has wrecked 6 out of 7 cars that she has owned !  |
I had a similar experience, only worse, about a month ago with an MB dealer in Memphis. We were only going to Memphis for a family get-together, but I thought it a good idea to get a couple of extra keys for my 300SD.
It is ninety miles from my drive to the Benz dealer -- in traffic, about two hours. I happily bopped into the parts department, and asked if I could get a couple of keys made. I had my good original and all my ownership docs and ID in hand. The friendly parts guy informed me that they "farmed out" all their keymaking to a locksmith, who happens to be completely across town.
I was due at my son's, so we went from the dealer to his house without backtracking to the locksmith. Of course, the locksmith keeps decent business hours, meaning he was long closed by the time we left town, later that evening. In a subsequent phone call to the smith, I was informed they did not have access to the Benz key data base, and that I'd have to bring in the original. My hope was that I could mail or fax my ID and title to the smith, and have a key made. No luck.
What's up with this type of "service", anyway? I have managed to keep from exploding by convincing myself that the smith only meant that he didn't have a data base for '80 model 300SD's, and that I can get to him the next time I go over. My advice is: do not go needing a key made in Memphis, Tn.