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Originally Posted by infoage1
I'd be happy enough if MB were to simply hand me a new harness. I could certainly manage the installation. From everything I've read (and as you note), it's a fairly simple swap.
One of the things the MBUSA rep told me that pissed me off, he tried to draw an analogy to the engine control wiring harness and brake pads/tires.
Since when are wiring harnesses considered "consumables?"
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I agree with you that sometimes it is not the product itself that creates the "problem" but, rather, the inane responses from service reps and other company hacks. I am well versed on cars, and sometimes their responses make me feel like they must think I am a doofus from Palookaville. It is when they insult my intelligence that I blow a gasket.
Have you tried negotiating? Maybe they go half and half on the cost of a new harness?
Harnesses became "consumables" when the Germans allowed the "Green Party" to take over industrial decisions. The wiring harness is supposed to be biodegradable. This is because of Germany's countless environmental laws. Some of which make sense, some of which are totally stupid. The wiring harness is one example of the stupid ones. The harnesses began to degrade way before the car's "normal" life.
Another stupid law is the requirement that before you get a fishing license, you have to demonstrate to the German Fish & Game people that you know how to kill a caught fish with a single hammer blow to the head.
Good luck in your quest to make them address the harness issue. On the other hand, thank God you don't drive a POS Cadillac Seville.