I was trying to replace my stock non bose radio at the local audio shop. The release clip on the lower left of the radio is broken and cannot be released with the special tool. The one on the right can easily be released. Any idea on how to remove the radio. Can the radio be accessed from below by removing the tray or ashtrap below that?

Was able to remove it by removing the ashtray.

Phinphan,
I have the same issue that you had some time ago. One of the radio removal tool latches on the radio is apparently broken and will not release. Actually, the removal tool will not engage at all on the left side. I have the ashtray removed. How did you release the radio with access from below?
Thanks,
Ken

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2014 E250 Bluetec 4-Matic
2014 GL350 Bluetec 4-Matic
1996 Chevy Tahoe 4 x 4
2009 ML350 (sold)
2005 SLK350 (sold)
1999 E300 Turbodiesel (sold)
1998 ML320 (sold)
1991 300D 2.5 Turbodiesel (sold)