This has to be a record

[BoomInTheTrunk]

Well 7 brake calipers later from Autozoo and still waiting for one to actually work. Its been around 2 months with calipers that seem to leak after one week of use, or they are cracked making them leak, or they send in the wrong side caliper. well if this were you, you would probably be mad like me. well here is the question.

What would you do if you had to keep getting the part from autozoo because you were low on money and they had the cheapest ones?

Should a rage a storm on the manager about how his service is the worst that i have ever seen and demand something in return for the !MAJOR! inconvenience.

Just what should i do. I really dont have a choice to get them anywhere else because i am broke kid who has no job at the moment.

I am in a huge dilemma and need some help guys so please give me some info.

[johntksr]

Originally Posted by BoomInTheTrunk

Well 7 brake calipers later from Autozoo and still waiting for one to actually work. Its been around 2 months with calipers that seem to leak after one week of use, or they are cracked making them leak, or they send in the wrong side caliper. well if this were you, you would probably be mad like me. well here is the question.

What would you do if you had to keep getting the part from autozoo because you were low on money and they had the cheapest ones?

Should a rage a storm on the manager about how his service is the worst that i have ever seen and demand something in return for the !MAJOR! inconvenience.

Just what should i do. I really dont have a choice to get them anywhere else because i am broke kid who has no job at the moment.

I am in a huge dilemma and need some help guys so please give me some info.

demand a refund from the manager and purchase a used working caliper from someone on this site.

[Eric Eliel]

This reminds me of a story one of my buddies told me. Worth the read.

My friend had a GE refrigerator and under warranty the compressor went out. After going through 3 additional compressors (us diesel heads who have read and read the various AC posts can only imagine the quality replacement procedures from a lonely GE repairman) he finally called a GE manager.

He ranted and raved about the lost food, lost waiting time for a repairman etc and told the GE manager.....I'm putting the fridge out on the street, you can come pick it up, its yours now, you own it. Well you can imagine the GE manager said "hey you can't do that, its dangerous, etc etc." "Not my problem, its your fridge now!". Basically threatened the manager with a possible liability issue. (I think he bought this fridge with GE credit too). My friend basically dis-owned the fridge.

hehe!! GE was out there in two hours and had that fridge picked up.

My friend is now a happy Amana owner. (and was refunded the entire amount by GE)

So in closing I think you ought to speak with the manager, and have them furnish you with a set of NEW brake calipers, or refund your money. At this point you would have been probably better off taking your chances on a set of used ones. I would have been pissed on the second go around.

[BoomInTheTrunk]

Oh can i mention that their leaky calipers that they gave me destroyed the bundts that i had on the car. Now i have peeling paint on my rims that looked pretty good. I think that i should make them pay to refinish them for me. Not to mention about the tank of gas I used up after all the trips to and from the store.

[CarreraDan]

Boom,
I can relate to getting bad remanufacted calipers. I ordered rebuild kits from Fastlane and jumped right into rebuilding my frozen calipers. After resorting to 175psi of air the pistons still not moving I called a buddy who has a hydraulic machine that is capable of 15000 psi of fluid. We hooked one frozen caliper up, turned on the machine and ran into another room. Well, the bores were shot so I decided to get reman calipers from Advance as I was on a tight budget. Got the calipers in and installed after I fixed a broken bleeder nipple and was happy with the job. About a week later I noticed brake fluid on the driveway and my new calipers were leaking. I decided to rebuild the remanufactured ones and all is well now. The piston seals in the rebuild kits were thicker and wider, so far so good. You might give it a try as a last resort.

[Hatterasguy]

After the second set leaked I would simply have demanded a full refund and purchased a set from Phil.

I need new front calipers for my SDL and I think Fastlane wants $100ish each for them, how much are they at Autozoo?

[Hatterasguy]

Autozoo pricing:
Unit Price: $94.99
*Core Value: $32.00
Total Price: $126.99


Fastlane pricing:
N1040-76345 Brake Caliper Reman. - w/o Brake Pads Cardone IN STOCK $141.35 $100.03

So with tax they cost the same, and Phil's is of a much higher quality then Autozoo's crap.


I fail to understand why you keep messing with Autozoo.

[Knightrider966]

Originally Posted by Hatterasguy

Autozoo pricing:
Unit Price: $94.99
*Core Value: $32.00
Total Price: $126.99


Fastlane pricing:
N1040-76345 Brake Caliper Reman. - w/o Brake Pads Cardone IN STOCK $141.35 $100.03

So with tax they cost the same, and Phil's is of a much higher quality then Autozoo's crap.


I fail to understand why you keep messing with Autozoo.

Amen to that! If you need them in a hurry and can't wait for Phil to ship them out, go to Napa at least and get a QUALITY pair!!!! Autozoo's crap is completely made in China now, including many reman's! Chinese quality is

[daw_two]

Originally Posted by BoomInTheTrunk

Well 7 brake calipers later from Autozoo and still waiting for one to actually work. Its been around 2 months with calipers that seem to leak after one week of use, or they are cracked making them leak, or they send in the wrong side caliper. well if this were you, you would probably be mad like me. well here is the question.

What would you do if you had to keep getting the part from autozoo because you were low on money and they had the cheapest ones?

Should a rage a storm on the manager about how his service is the worst that i have ever seen and demand something in return for the !MAJOR! inconvenience.

Just what should i do. I really dont have a choice to get them anywhere else because i am broke kid who has no job at the moment.

I am in a huge dilemma and need some help guys so please give me some info.

I would call the local store and ask the manager for the regional manager's name. I would then call someone in the Corporate Office of Autozoo.....get a name and an email; send complete documentation of everytime you have been in there.....all dates.....scanned copies of all receipts......etc.

Send the email to the local store manager, the regional manager, and the corporate person. Give them a chance to FIX the issue and the wheels......If that fails, then call your local TV station that has a "make it right" kind of reporter ....or newspaper. The squeaky wheel gets oiled.

Yup, the finish on one of my powder-coated/clear-coated wheels is messed up a little from my caliper leak a couple of months ago. One of these days I've got to get it refinished.

[DrewKeen]

Auto part stores will also price match. Works great to shop for the cheapest part and then get the nicer one for the same price.