61 Days In The Shop and Counting

[adplusone]

Our 02 ML-320 has now been in the shop for 61 straight days (it arrived the week before Thanksgiving) for accelerator hesitation and a transmission that downshifts at will. This is the third time for the two problems...the first time was a week and the second time two weeks.

Our dealer has said MB folks from both Houston and San Fran have been to fix...but here we sit.

Have contacted (in writing) MBUSA both the second and third time...all we have gotten back is a form letter.

Does anyone have any other ideas on how to deal with MBUSA? We did sent a Texas Lemon Law notice back when it went in November...and another last week.

Help!

Jeff Schmatz

[azinn]

Hopefully they are furnishing you with a loaner while your waiting. I don't know how many dealers you have in your area, but I think I would be trying a different one once you get your truck running again. Some dealership garages are a lot better than others. Hang in there and good luck.