Pella Windows... - PeachParts Mercedes-Benz Forum

GottaDiesel · #1 01-09-2006, 10:32 AM

I'll spare you all the loooooooooooong story about my junk Pella windows and door battle I've been fighting with Pella over. I'm more interested in hearing if others here have anything to share on the topic...

Here's the link to a guy that is having many of the same problems that I'm having. Wait until you read how Pella treats people, and trust me. This is ALLLLLL true!!!!

http://www.rjhiggins.com/pella.htm

(Yes, the rest of the house will be done in Andersen.)

Biodiesel300TD · #2 01-09-2006, 11:15 AM

First I am not trying to defend Pella's actions, I am just throwing out some ideas to maybe explain their actions.
I used to install Pella windows and do remodeling work. I was always amazed with Pella's windows. Window rot and failure isn't always due to the window itself. Which may be why Pella is being a stick in the mud. If the siding or water barrier between the plywood and the siding is installed incorrectly than water can get into places it shouldn't, especially if the window is on the side of the house that gets all the rain and wind. Wind can drive water into funny places as well. Also if the window was install improperly it will leak. And in my experience there are a lot of bogus window installers out there, although Pella installers have to be certified so that may not be the case for you.
You may have also gotten a bad window. How many thousands of windows do they install every year. Probablity says a few are bound to be bad. Something else, if you have done anything to the window to fix it, Pella may legally be able to deny the warrenty. The photos in the link above look like he put spray foam on the window to seal them up again.
Sorry to hear about your experience with Pella, but I don't blame you for switching brands.

GottaDiesel · #3 01-09-2006, 11:26 AM

The windows were 100% installed to spec. If they try to say it was installation error, they will have total balls. Especially since it is the also around the sash. The sah is a sealed unit... how could that part be installation error?

Nate · #4 01-09-2006, 11:38 AM

Am I looking at the duct tape on the bottom of the window on the right in the first pic?

What happened to your windows?
~Nate

GottaDiesel · #5 01-09-2006, 11:41 AM

Quote:

Originally Posted by Nateid15

Am I looking at the duct tape on the bottom of the window on the right in the first pic?

What happened to your windows?
~Nate

Most of my story is here:

http://www.propertytaxtalk.com/talk/viewforum.php?f=4

I am totally amazed at all the mail I've gotten on this topic!!! I couldn't find anything bad about Andersen... at least not as easily as I could about Pella!!!!

Read my tale and let me know what you think. I'm open to any ideas on how to fix this crap.

Thanks again,

Pete

GottaDiesel · #6 01-09-2006, 11:43 AM

Seals are crap so it looks like they used tape...

boneheaddoctor · #7 01-09-2006, 02:01 PM

Few years back when I was looking at windows my brother pointed out to me about the fine print Pella was written into their warrranties.....which literally covers almost nothing as a result.......

At the Time he was a salesman for a competitor...

GottaDiesel · #8 01-09-2006, 02:27 PM

Quote:

Originally Posted by boneheaddoctor

Few years back when I was looking at windows my brother pointed out to me about the fine print Pella was written into their warrranties.....which literally covers almost nothing as a result.......

At the Time he was a salesman for a competitor...

You are 100% correct. The warranty covers parts, and ONLY if they can't get around it by blaming installation error. Even then they totally hammer you on the labor charge. In the end, you pay 400% more for the window PLUS the hassle. You could have bought a $120 window and never had a problem, or buy a $480 window and had to have it replaced once or more (I would guess more is the right answer here.).

boneheaddoctor · #9 01-09-2006, 02:31 PM

Quote:

Originally Posted by GottaDiesel

You are 100% correct. The warranty covers parts, and ONLY if they can't get around it by blaming installation error. Even then they totally hammer you on the labor charge. In the end, you pay 400% more for the window PLUS the hassle. You could have bought a $120 window and never had a problem, or buy a $480 window and had to have it replaced once or more (I would guess more is the right answer here.).

But they have such smooth advertising don't they.....like most places they get over on people who don't read the fine print. THey just happen to be really good at it. Shame is so are many of the others.

GottaDiesel · #10 01-09-2006, 02:40 PM

Quote:

Originally Posted by boneheaddoctor

But they have such smooth advertising don't they.....like most places they get over on people who don't read the fine print. THey just happen to be really good at it. Shame is so are many of the others.

You are right again. I thought I was buying the best. They ***HAD*** me fooled. Now they get to deal with fooling me. We'll see how they like it.