I subscribed to the 24 hour service for Start TekInfo, while the Star TekInfo website is working okay, I'm having a heck of a time getting anything out of the WIS net application that is also available.

To start with, if I enter my VIN on the Infobox 1 tab and I get an error:

I also tried putting in the chassis information manually (210.020) and searching that way and I get no results every time, even if I make a very broad search like "climate control" or "evaporator".

I submitted a trouble-ticket to Star TekInfo but being the holiday weekend and all, I'm sure it won't get addressed until my subscription runs out.

Can anyone who's used this tell me if I am doing something wrong here?

Thanks!

-Bill

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1997 Mercedes E300D 145Kmi
Saint Petersburg, Fl