I'm planning on placing a parts order, possibly through MercedesShop.com, the sponsor of this forum, but first wanted to hear some opinions on the quality of service and the parts themselves. When your parts arrived, where they real Mercedes OEM, or aftermarket? How about customer service, warranty, returns, etc.

I really need to order my parts soon but the marketplace seems to be mined with cheap stuff vendors looking to make a quick buck selling chinese or east-european counterfeit crap, and I want to be careful from where I end up ordering from.

Please share your parts buying experience with MercedesShop.com, good or bad.

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300E 1986 - 117KMi
Sikkens Metallic Azurite Blue
Member #120 of MB Club VE
Caracas, Venezuela

I just got a flat rebreather hose from them today. Quick and correct. Thats all I have ordered from them so far.

i've ordered numerous parts from phil and he's always been accurate, considerate, timely and once when a part wasn't functioning properly he sent a replacement that arrived in 3 days!! don't think twice when ordering from him.

Ok sounds good so far. How about the prices, are they competitive? I know one has to pay somewhat extra for the good stuff, but anyone compared prices with other reliable parts dealers? Thanks for the info so far.

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300E 1986 - 117KMi
Sikkens Metallic Azurite Blue
Member #120 of MB Club VE
Caracas, Venezuela

Phil to be courteous, knowledgeable and fair with the pricing. Shipment is prompt too.

I always use http://www.***************/ and have never had a problem.

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1981 Isuzu 4x4 1.6l diesel
1982 chev luv 2.2 diesel
1983 240d's
2 1983 240d part outs
1994 ford F350 7.3l turbo diesel 4x4 crewcab 5spd

Phil and Fastlane are fantastic. I've ordered several times and everything arrives within 2 days max. They also can get used parts. Phil got a used rear passenger seat belt for me.

I buy from Fastlane or ***************. The prices are good at both places, but Phil gets stuff to you much quicker.

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Chad
2006 Nissan Pathfinder LE
1998 Acura 3.0 CL
OBK#44
"Pleasure in the job puts perfection in the work." - Aristotle (384-322 B.C.)

SOLD
1985 300TD - Red Dragon
1986 300SDL - Coda
1991 - 300TE
1995 - E320
1985 300CD - Gladys

As far as "east-european counterfeit crap"....there is no such think. Hungary Romania, Bulgaria, former republics derived from Yugoslavia, Czech republic and Slovakia, they can be proud of their craftsmanship. They are all big producers of OEM part and assemblies for Mercedes, BMW, Audi, Land Rover and a lot more.
Don't make the horrible mistake to compare them with China India or Mexico.
On top of all there are no "pirating" companies out there.
For example automobile brand Skoda is over a century old comparing to the ones in south Asia that are around 20-30 years. Have you ever bought an Easter European product lately so you can make an justified explanation?

As far as Phill, great, knowledgeable, pleasant and fast ...I spend thousands of dollars on Fast Lane ... ask Phill about Radu.
They have what you want. If you want OEM they got it ....if you need after market they got it too... Is your decision.
Only downside is that the prices are a bit higher than other sites but I can live with, taking in consideration the great advice you get on this site.

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New Addition to the family
2013 Passat TDI 5Miles
2004 E500 4MATIC Wagon 95k
1996 E300 Diesel 173k Sold
1993 300E 2.8 230k Sold
1994 E320 White Wagon 373K Sold
Still dreaming about ....500E


Radu Negru

I'm sure there are many legit parts factories in those countries, and as a matter of fact I know Bosch has a factory there and in some other countries as well. But it is also an undeniable fact that there are also some lower quality car parts copy-cat producers in those countries.

For example, a little more then a year ago I purchased a brand new Bosch fuel pump through an ebay seller with a very decent feedback rating given his high number of transactions. I specifically asked the seller if the part was "Made in Germany", to which he replied that, yes, it is made in Germany. What I received sure was a Bosch fuel pump, in a yellow Bosch box, but it was made in the Czech Republic. I contacted the seller, and he said that when he replied to me about my initial question, he meant to say that Bosch is a "German made brand". Smart ass answer if you ask me... but at least he stated that the pump had a 1-year warranty.

Then I compared my original pump with the new one, and there where clear differences, specially in the stamped-on lettering with the part numbers, Bosch logo and name, as it was quite hard to read, because the stamping was very shallow. In the original pump all the lettering, etc, was very crisp, very easy to read and much deeper. And even if that is not a clear indication of a low quality part, I can tell you that I now have a fuel pump that after only a little more then a year (about 5K Mi) is as noisy as the old 8+ year one. The higher noise level usually indicates that the the pump is quite worn out and might give out soon. So much for the 1-year warranty the seller gave me. It looks like I'm going to need to replace it once again, only this time nothing but "Made in Germany" will be acceptable to me.

I have to grant you that even if the pump is engraved as Made in the Czech Republic, this is not really 100% proof that it was actually made there. But there is no denying that a lot of bad stuff is coming from some East-European countries now a days due to their lax or inexistent copyright protection regulations and laws. For example I know for a fact that the German Zoll (customs) is very busy tracking down counterfeit merchandise every single day of the year and the situation is escalating to alarming levels. Anything from shoes to perfumes, clothing, auto parts, designer handbags, and the list goes on and on. Anything that carries a well known and respected brand name is a counterfeiting target. And according to the reports, those shipments mostly originate from East European countries.

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300E 1986 - 117KMi
Sikkens Metallic Azurite Blue
Member #120 of MB Club VE
Caracas, Venezuela

-witholds sarcasms-

I have gotten parts for several Mercedes from Phil and have always been totally satisfied with quality and price and service. I can highly recommend MercedesShop parts operations to anyone, anywhere. Ben Carter

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Ben Harrison Carter
1999 Mercedes ML320 87K
1992 Mercedes 300CE 89K
1995 Corvette 29K -- Sold Dec 09
1989 Mercedes 420SEL 99K -- (Sold 4/08)
1968 Mercedes 230S (106K) (Sold 9/06))
1976 Mercedes 450SEL 130K (Just sold - 06)
1961 Mercedes 220Sb (sold years ago)

Have no fears ordering from Phil.

The parts are good, the service is great, he will personallly answer your questions, and they arrive quickly.

I actually pay a bit more for his parts if he has it in stock. I only buy things he doesn't have elsewhere.

Plus you are helping to keep the forum going, that is worth a premium price on parts.

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"I have no convictions ... I blow with the wind, and the prevailing wind happens to be from Vichy"

Current
Monika '74 450 SL
BrownHilda '79 280SL
FoxyCleopatra '99 Chevy Suburban
Scarlett 2014 Jeep Cherokee
Krystal 2004 Volvo S60
Gone
'74 Jeep CJ5
'97 Jeep ZJ Laredo
Rudolf ‘86 300SDL
Bruno '81 300SD
Fritzi '84 BMW
'92 Subaru
'96 Impala SS
'71 Buick GS conv
'67 GTO conv
'63 Corvair conv
'57 Nomad

Folks,
I have been dealing with these folks for several years......always have had great experiences.......I find it better to telephone rather than order online, Phil has many other parts and sources for parts other than what you see online.....and generally some free and useful advice.....

SB

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Diesels:
'85 300D, "Max, Blue Benz", 155K, 27.0 MPG
'84 190D 2.2, "Eva, Brown Benz", 142K, 40.2 MPG
'77 240D (parts car)
'67 Eicher ES 202 Tractor "Otto" (2cyl, Air Cooled, 30HP)
Gassers:
'94 Ford F-150, "Henry", 170K (300 Six) 17.5 MPG
'85 190E 2.3, 148K....Parts Car
'58 Dodge W300M Powerwagon (Flat Fenders) Less than 10 MPG

I get stuff here from Phil all the time...

...except when my indie gets jealous!

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2009 ML350 (106K) - Family vehicle
2001 CLK430 Cabriolet (80K) - Wife's car
2005 BMW 645CI (138K) - My daily driver
2016 Mustang (32K) - Daughter's car

I always try to patronize the sponsors of things I like and use. Phil has never let me down yet. He's knowledgeable, helpful, friendly, and fast. Plus, he's a sponsor. What's not to like?

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" We have nothing to fear but the main stream media itself . . . ."- Adapted from Franklin D Roosevelt for the 21st century

OBK #55

1998 Lincoln Continental - Sold
Max 1984 300TD 285,000 miles - Sold
The Dee8gonator 1987 560SEC 196,000 miles - Sold
Orgasmatron - 2006 CLS500 90,000 miles
2002 C320 Wagon 122,000 miles
2016 AMG GTS 12,000 miles