98 CL500 Cluster removal

I have hear about the hooks that are used to remove the cluster and have tried the homemade ones with coat hangers with no luck. Is this cluster supposed to just pull right out? I read where that said insert at 10 and 2 o'clock. I have pulled and pulled with no luck. Yes, the wheel was lowered and pulled back as far as it could go. Is there something else that I missing here?

Thanks!