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Originally Posted by PJG56
As soon as he had an idea he was going to have that amount of time in the diagnostics, he should have called and given you a heads up. We always try to do that when we run into any "issues". Or we tell the customer up front,,, write me a blank check, as I have no idea what I'm getting in to. Always better to inform the customer before the fact.  |
In many States the law reqiures a repair estimate up front. If issues arise, the client must be notified for an OK. An itemized bill is also required and the replaced parts must be made available if they want to take them.